Payment Portal

Terms and Conditions

  1. Detailed description of goods and/or services
    Perfect Hideaways (Pty) Ltd is a luxury holiday rental agency in the holiday rental industry that rents luxury holidays.
  2. Delivery policy
    Subject to availability and receipt of payment, requests will be processed within 1 day and delivery confirmed by way of booking reference number.
  3. Return and Refunds policy
    not applicable.
  4. Customer Privacy policy
    Perfect Hideaways (Pty) Ltd shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
  5. Payment options accepted
    Payment may be made via Visa, EFT Payments and MasterCard.
  6. Card acquiring and security
    Card transactions will be acquired for Perfect Hideaways (Pty) Ltd via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to to view their security certificate and security policy.
  7. Customer details separate from card details
    Customer details will be stored by Perfect Hideaways (Pty) Ltd separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to
  8. Merchant Outlet country and transaction currency
    The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
  9. Responsibility
    Perfect Hideaways (Pty) Ltd takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
  10. Country of domicile
    This website is governed by the laws of South Africa and Perfect Hideaways (Pty) Ltd chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature: 169 Main Road, Hout Bay, Cape Town , 7806.
  11. Variation
    Perfect Hideaways (Pty) Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.
  12. Company information
    This website is run by private company (Pty) Ltd based in South Africa Trading trading as Perfect Hideaways and with registration number 2012/216187/07 and 2 Directors.
  13. Perfect Hideaways (Pty) Ltd contact details
    Company Physical Address: 169 Main Road, Hout Bay, Cape Town, 7806
    Telephone: +27 21 790 0972