Terms & conditions

Short Term Rentals
Commercial Properties
Celebrations and Weddings
Shoot Locations
Short Term Rentals

Definitions

Capitalised terms are as defined in the Booking Form and Accommodation Rental Agreement to which these terms and conditions are annexed. Where terms or conditions, defined in the Booking Form and Accommodation Rental  Agreement, conflict with clauses in this Annexure A1, the terms or conditions from the Booking Form and Accommodation Rental Agreement shall apply.

General

Cancellation policy

The initial 50% deposit payment and the 50% balance payment are not refundable. However, in the event of cancellation or shortening of stay, management may consider refunds where those days can be rebooked, after deducting any costs incurred with respect to the rebooking and preparation of the residence.

Occupation times

Liability

Breakages and damage

*Except for Churchhaven and houses where post check-out cleans are done every seven to ten days only. In this instance, damage deposits will be paid after seven to ten (7-10) working days post check-out.

Duration

These T&C’s are valid for the duration of your booking. They may be changed at any time without notice. Please ensure you have the latest version.

Loadshedding disclaimer

Please note that South Africa’s electricity supplier, Eskom, has implemented loadshedding (scheduled power outages) for the foreseeable future. Many of our hideaways are not affected as they have a full solar system or inverter and battery system. Others are off-grid with a partial solar system or inverter and battery system, or a generator. Some have simpler provisions in place, for example battery powered lanterns, candles, gas stoves and a braai. Most have a UPS, ensuring that WiFi remains uninterrupted. It is worth noting that food safety standards  confirm refrigerated food maintains freshness for a period of at least four hours with no power, so fortunately this is not an issue. The simplest way to plan around the loadshedding schedule is to download a phone app called EskomSePush.

We hope that for guests who choose hideaways that do not offer a comprehensive uninterrupted power supply, the experience of loadshedding while on holiday will be viewed positively. Take the gap to disconnect from the digital world and engage in holiday activities that are not impacted; a walk on the beach, a hike in the mountains, pack up a picnic or go for a scenic drive. In the evenings a spell of loadshedding offers a chance to retreat to a quieter, candlelit world, where dinner is cooked on the barbeque, songs sung, cards are played, cocktails are mixed and loved ones connect.

Currently loadshedding is part of the South African experience; it is beyond our control and Perfect Hideaways cannot be held accountable for any gap between our client’s expectations of a hideaway’s loadshedding provision, and the actual provision. Our friendly and knowledgeable hideaway consultants will be happy to confirm the power provision at each hideaway. It is important that you consider what you will need during a spell of loadshedding and chat to your hideaway consultant to ensure your hideaway has sufficient provision for your needs.

Entry visa and child travel documentation requirements

Follow the link below to familiarise yourself with South African visa regulations – this is vital to all foreigners travelling to and from South Africa.

http://www.dha.gov.za/index.php/applying-for-sa-visa

Travel insurance

We strongly recommend that guests (especially international guests) purchase fully  comprehensive travel insurance to cover your investment in your trip abroad. Rather safe than sorry!

Commercial Properties

Definitions

Commercial properties include hotels, lodges and villas globally.

Capitalised terms are as defined in the Booking Form to which these terms and conditions are annexed. Where terms or conditions, defined in the Booking Form, conflict with clauses in this  Annexure A1, the terms or conditions from the Booking Form shall apply.

General

Cancellation policy

The cancellation terms mirror those of the commercial property and are detailed on the booking form.

Liability

Breakages and damage

Duration

These T&Cs are valid for the duration of your booking.

Notes: for establishments within south africa

Loadshedding disclaimer

Please note that South Africa’s electricity supplier, Eskom, has implemented loadshedding (scheduled power outages) for the foreseeable future. The vast majority of our commercial establishments are either fully off-grid or have partial or full back-up systems in place during periods of loadshedding.

Currently loadshedding is part of the South African experience: it is beyond our control and Perfect Hideaways cannot be held accountable for any gap between our client’s expectations of a hideaway’s loadshedding provision, and the actual provision. Our friendly and knowledgeable hideaway consultants will be happy to confirm the power provision at each hideaway. It is important that you consider what you will need during a spell of loadshedding and chat to your hideaway consultant to ensure your hideaway has sufficient provision for your needs.

Entry visa and child travel documentation requirements

Please familiarise yourself with the visa regulations of the country you are travelling to. Follow the link below for entry visa and child travel documentation requirements for foreigners entering South Africa.

http://www.dha.gov.za/index.php/applying-for-sa-visa

Travel insurance

We strongly recommend that our clients take out fully comprehensive travel insurance in the unlikely event their accommodation has to be cancelled for reasons out of our control. Rather safe than sorry!

Celebrations and Weddings

Calendars:

Dates

All dates quoted are available at the time of proposal. Dates cannot be guaranteed without a 50% deposit to confirm your booking.

Peak season bookings

Our peak season runs from mid-December to mid-January. It is important to note that the minimum stay over this period is 7 to 14 nights.

Bookings:

Booking procedure

Rates

All rates quoted are annual rates and are subject to increase at the owner’s discretion.

Damage deposits

Coordination & service providers:

Wedding and event planners

Preferred suppliers

Please contact us for our list of preferred Service Providers. Unless specified, you are welcome to work with your own provided a comprehensive checklist of all wedding logistics including detailed supplier information is given to Perfect Hideaways and approved by the hosts, 10 days prior to the event date.

Inclusions and exclusions:

Event elements

Venue elements

Additional accommodation

For overflow accommodation in the surrounding area, please contact us at [email protected].

Logistics:

Venue planning

Rooming

Important considerations:

Event conditions

Maximum guest capacity

Restrictions

Parking

Please consider both neighbours and parking capacity when planning your event.

Children

Children and minors remain the sole responsibility of their parents and/or accompanying adults at all events.

Indemnity

The owners, management, and staff of both the rented properties and Perfect Hideaways are not responsible, nor liable for any loss and/or injury sustained to any person whilst at a function at any of our rented properties.

Liquor licence

Please check to see if your venue holds a Liquor License and whether all Bar operations must be brought in with the necessary licensing.

Infrastructure

Please check with Perfect Hideaways before erecting marquees and/or tents at any wedding hideaway. Licences are mandatory and you will be expected to produce an approved Structural Engineer’s Certificate on installation.

Terms & conditions

Perfect Hideaways’ detailed Terms & Conditions will accompany your Booking Form. Note that any and all separate Terms and Conditions issued by the wedding hideaway remain applicable to your booking and must be signed directly with the establishment.

Shoot Locations

Stills shoots

Film shoots

Options

Weather bookings

Cancellations

Dynamics of shoots

Recces

Rules on location

Lighting equipment

Neighbours

Location photos

Payment

Payment for Film/TVC/ Stills is due prior to commencement of the shoot and payable to the Agent.

Damages

Payment

The Agent will endeavour to have a representative at every technical recce for the tricky or difficult locations.

Insurance

Short Term Rentals
Commercial Properties
Celebrations and Weddings
Shoot Locations
Short Term Rentals

Definitions

Capitalised terms are as defined in the Booking Form and Accommodation Rental Agreement to which these terms and conditions are annexed. Where terms or conditions, defined in the Booking Form and Accommodation Rental  Agreement, conflict with clauses in this Annexure A1, the terms or conditions from the Booking Form and Accommodation Rental Agreement shall apply.

General

Cancellation policy

The initial 50% deposit payment and the 50% balance payment are not refundable. However, in the event of cancellation or shortening of stay, management may consider refunds where those days can be rebooked, after deducting any costs incurred with respect to the rebooking and preparation of the residence.

Occupation times

Liability

Breakages and damage

*Except for Churchhaven and houses where post check-out cleans are done every seven to ten days only. In this instance, damage deposits will be paid after seven to ten (7-10) working days post check-out.

Duration

These T&C’s are valid for the duration of your booking. They may be changed at any time without notice. Please ensure you have the latest version.

Loadshedding disclaimer

Please note that South Africa’s electricity supplier, Eskom, has implemented loadshedding (scheduled power outages) for the foreseeable future. Many of our hideaways are not affected as they have a full solar system or inverter and battery system. Others are off-grid with a partial solar system or inverter and battery system, or a generator. Some have simpler provisions in place, for example battery powered lanterns, candles, gas stoves and a braai. Most have a UPS, ensuring that WiFi remains uninterrupted. It is worth noting that food safety standards  confirm refrigerated food maintains freshness for a period of at least four hours with no power, so fortunately this is not an issue. The simplest way to plan around the loadshedding schedule is to download a phone app called EskomSePush.

We hope that for guests who choose hideaways that do not offer a comprehensive uninterrupted power supply, the experience of loadshedding while on holiday will be viewed positively. Take the gap to disconnect from the digital world and engage in holiday activities that are not impacted; a walk on the beach, a hike in the mountains, pack up a picnic or go for a scenic drive. In the evenings a spell of loadshedding offers a chance to retreat to a quieter, candlelit world, where dinner is cooked on the barbeque, songs sung, cards are played, cocktails are mixed and loved ones connect.

Currently loadshedding is part of the South African experience; it is beyond our control and Perfect Hideaways cannot be held accountable for any gap between our client’s expectations of a hideaway’s loadshedding provision, and the actual provision. Our friendly and knowledgeable hideaway consultants will be happy to confirm the power provision at each hideaway. It is important that you consider what you will need during a spell of loadshedding and chat to your hideaway consultant to ensure your hideaway has sufficient provision for your needs.

Entry visa and child travel documentation requirements

Follow the link below to familiarise yourself with South African visa regulations – this is vital to all foreigners travelling to and from South Africa.

http://www.dha.gov.za/index.php/applying-for-sa-visa

Travel insurance

We strongly recommend that guests (especially international guests) purchase fully  comprehensive travel insurance to cover your investment in your trip abroad. Rather safe than sorry!
Commercial Properties

Definitions

Commercial properties include hotels, lodges and villas globally.

Capitalised terms are as defined in the Booking Form to which these terms and conditions are annexed. Where terms or conditions, defined in the Booking Form, conflict with clauses in this  Annexure A1, the terms or conditions from the Booking Form shall apply.

General

Cancellation policy

The cancellation terms mirror those of the commercial property and are detailed on the booking form.

Liability

Breakages and damage

Duration

These T&Cs are valid for the duration of your booking.

Notes: for establishments within south africa

Loadshedding disclaimer

Please note that South Africa’s electricity supplier, Eskom, has implemented loadshedding (scheduled power outages) for the foreseeable future. The vast majority of our commercial establishments are either fully off-grid or have partial or full back-up systems in place during periods of loadshedding.

Currently loadshedding is part of the South African experience: it is beyond our control and Perfect Hideaways cannot be held accountable for any gap between our client’s expectations of a hideaway’s loadshedding provision, and the actual provision. Our friendly and knowledgeable hideaway consultants will be happy to confirm the power provision at each hideaway. It is important that you consider what you will need during a spell of loadshedding and chat to your hideaway consultant to ensure your hideaway has sufficient provision for your needs.

Entry visa and child travel documentation requirements

Please familiarise yourself with the visa regulations of the country you are travelling to. Follow the link below for entry visa and child travel documentation requirements for foreigners entering South Africa.

http://www.dha.gov.za/index.php/applying-for-sa-visa

Travel insurance

We strongly recommend that our clients take out fully comprehensive travel insurance in the unlikely event their accommodation has to be cancelled for reasons out of our control. Rather safe than sorry!

Celebrations and Weddings

Calendars:

Dates

All dates quoted are available at the time of proposal. Dates cannot be guaranteed without a 50% deposit to confirm your booking.

Peak season bookings

Our peak season runs from mid-December to mid-January. It is important to note that the minimum stay over this period is 7 to 14 nights.

Bookings:

Booking procedure

Rates

All rates quoted are annual rates and are subject to increase at the owner’s discretion.

Damage deposits

Coordination & service providers:

Wedding and event planners

Preferred suppliers

Please contact us for our list of preferred Service Providers. Unless specified, you are welcome to work with your own provided a comprehensive checklist of all wedding logistics including detailed supplier information is given to Perfect Hideaways and approved by the hosts, 10 days prior to the event date.

Inclusions and exclusions:

Event elements

Venue elements

Additional accommodation

For overflow accommodation in the surrounding area, please contact us at [email protected].

Logistics:

Venue planning

Rooming

Important considerations:

Event conditions

Maximum guest capacity

Restrictions

Parking

Please consider both neighbours and parking capacity when planning your event.

Children

Children and minors remain the sole responsibility of their parents and/or accompanying adults at all events.

Indemnity

The owners, management, and staff of both the rented properties and Perfect Hideaways are not responsible, nor liable for any loss and/or injury sustained to any person whilst at a function at any of our rented properties.

Liquor licence

Please check to see if your venue holds a Liquor License and whether all Bar operations must be brought in with the necessary licensing.

Infrastructure

Please check with Perfect Hideaways before erecting marquees and/or tents at any wedding hideaway. Licences are mandatory and you will be expected to produce an approved Structural Engineer’s Certificate on installation.

Terms & conditions

Perfect Hideaways’ detailed Terms & Conditions will accompany your Booking Form. Note that any and all separate Terms and Conditions issued by the wedding hideaway remain applicable to your booking and must be signed directly with the establishment.
Shoot Locations

Stills shoots

Film shoots

Options

Weather bookings

Cancellations

Dynamics of shoots

Recces

Rules on location

Lighting equipment

Neighbours

Location photos

Payment

Payment for Film/TVC/ Stills is due prior to commencement of the shoot and payable to the Agent.

Damages

Payment

The Agent will endeavour to have a representative at every technical recce for the tricky or difficult locations.

Insurance

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